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Zcafe Service and Support
Fast and friendly 24/7 Professional Technical Support with authorized Service Technicians available to serve our customers faster in all major Provinces. Zcafe Canada, authorized distributors of premium brands are Committed to excellence in service before, during and after your purchase by fully trained Professionals and with only genuine parts.
Red Carpet Service
This service applies during the official manufacturer warranty period to most new espresso machines and grinders. When a product meet the warranty terms, it covers parts and labour and prepaid door to door shipping services to and from the service center if shipping the item is required. In addition, as a valued customer the service includes Free Premium 24/7 technical support to the original owner for as long you own the equipment. Our standard Repair time is 24-48 hours.
Some more info
Exclusions to Red Carpet service:
Commercial equipment or items that are used in commercial or business environment are not eligible to Red Carpet service.
Special handling items such as items that were shipped to you with specialty delivery couriers, over weight or on a pallet or items that were picked up are not eligible.
Outlet items or items that are covered by in house only service warranty.
The following brands are excluded: Baratza, Rancilio, La Pavoni - warranty is handled directly by the brand north american represntative.
Rural locations deemed by the shipping companies (normally postal codes with 0 on the second digit and those that may have been excluded from free shipping policy) or locations that may not have pickup availability by the courier.
Parts - when parts are claimed under warranty and customer would like a replacment part rather than shipping the equipment to service, customer is responsible to send the defective part back to us at own cost and if deemed defective, a replacement part will be sent to the customer free of charge.
Only original box and packaging materials can be used for safe transit.
Tech support is available by e-mail 7 days a week and by phone during business hours. As a valued customer we are here for you! Need help setting up, programming, cleaning, fixing or maintaining, we have the tools and knowledge to help wherever you are located in Canada. Our technicians are senior professionals with minimum 10 years experience and we carry all and only original parts. We are able to service, troubleshoot and support all the items offered in our website in a fully equipped service centers. For repairs and warranty claims complete information, please refer to Limited Warranty terms and exclusions.
Please note that for any shipment without the original packaging we can not be responsible for any shipping costs, insurance or damage as a result of shipping.
Sales and Service Tel: 1 (250) 860 4020
E-mail Tech Support 24/7.
(updated ed. 07-11-2021)
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