Zcafe Service and Support
Fast and friendly 24/7 Professional Technical Support with authorized Service Technicaians available to serve our customers faster in all major Provinces. Zcafe Canada, authorized distributors of Elite brands are Committed to excellence in service before, during and after your purchase by fully trained Professionals and with only genuine parts.
Red Carpet Service
This service applies during the official manufacturer warranty period to all new espresso machines and grinders that we sell. When a product meet the warranty terms, it covers parts and labour and prepaid door to door shipping services to and from the service center if required. In addition, as a valued customer the service includes Free Premium 24/7 technical support to the original owner for as long you own the equipment, Guaranteed availability for genuine parts for minimum 6 years and discounted parts and labour for service after warranty. Our standard Repair time is 24-48 hours.
Some more info
Exclusions to Red Carpet service:
Commercial equipment or items that are used in commercial or business environment are not eligible to Red Carpet service.
Special handling items such as items that were shipped to you with specialty delivery couriers, over weight or on a pallet.
Items that are covered by in house only service warranty.
Some Rural locations (normally excluded from free shipping policy) or locations that may not have pickup availability by the courier.
Only original box and packaging materials can be used for safe transit.
Tech support is available by e-mail 7 days a week and by phone during business hours. As a valued customer we are here for you! Need help setting up, programming, cleaning, fixing or maintaining, we have the tools and knowledge to help wherever you are located in Canada. Our technicians are senior professionals with minimum 10 years experience and we carry all and only original parts. We are able to service, troubleshoot and support all the items offered in our website in a fully equipped service centers. For repairs and warranty claims complete information, please refer to Limited Warranty terms and exclusions.
Please note that for any shipment without the original packaging we can not be responsible for any shipping costs, insurance or damage as a result of shipping.
Sales and Service Toll Free: 1 (888) 349 3485
E-mail Tech Support 24/7.
(updated ed. 07-11-2019)