Zcafe "Easy" Return Policy
We want you to be absolutely happy with your purchase. You may return items to us within 30 days of your purchase date (15 days Super automatic espresso machines) along with it's original box and documentation. If for any reason you decide to replace the item with same or higher value item, no fees will apply.
Returns of unused items that are not for replacement are subject to a Full Refund less actual shipping and handling value.
Returned item that was opened or used may be subject to up to 15% restocking fee / open box item, pending the condition, unless otherwise stated.
Exclusions: Returns after 30 days or without original packaging are not accepted and may be subject to a 50% used item fee. Missing parts will be charged accordingly.
Any coffee due to hygienic issues and any items purchased at the outlet corner that we offer from time to time at very special discounted price, can not be refunded or returned, no exceptions.
Dead On Arrival (DOA)
In the rare case that you suspect that you received a new but defective item, please contact us first immediately. If then deemed to be "DOA" Dead On Arrival, we will immediately replace it and ship new item at no cost to you. A Replacement Authorization Number (RPA#) will be issued. We reserve the right to ship you a replacement, at our expense, after you return the defective item to us and we evaluate it's condition. DOA can unfortunately happen (mostly due to shipping) and does not need to be an excuse for return.... If we do not have a replacement we will then gladly refund your money including all shipping charges.
Undeliverable shipments: We will issue a refund less 2 way s&h value for returned shipments due to undeliverable goods at address provided or shipments refused by customer for any reason. The 2 way s&h value in this case are non refundable and consist of actual shipping costs plus five percent restocking / handling fee.
Return Instructions: You must first have email confirmation of approval to return with a Return Merchandise Authorization Number (RMA#) before shipping any items back to us. Following this procedure guarantee easy process of your replacement or return. Please DO NOT ship to the address on the box as service location may vary. We will provide you with return address. All returned items must be sent via the UPS, Fedex or Purolator and must include the additional services for insurance to cover the full amount of the purchase price as well as Signature Confirmation service. In your package, please include the purchase date, RMA# and a description of the problem. All returns must be packed in the same packaging material they where received in. Unauthorized returns will not be accepted and refuse at our dock.
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