Zcafe Service and Support
Zcafe is the only Canadian internet site that service everything that we sell in-house! With fast, friendly quality service and support, you are covered! As authorized distributors and importers of elite brands, we are fully trained and authorized to service all the brands and committed to excellence in service before, during and after your purchase for everything that we sell.
Red Carpet Service - Zcafe service center is only one phone call away. Whether purchased online or locally we offer Free door to door pickup and delivery service any time anywhere. We provide Free Red carpet warranty and service as standard for the following Elite Brands: Jura, Expobar, Compak, Rancilio and Mazzer. The only requirement to enjoy red carpet service is that you keep the original box for safe transit, we take care of all costs include two way shipping costs. (excluding locations that are not covered under our free shipping policy)
Silver Service - All other brands or excluded items such as items sold at the outlet, accessories or add-on gift / bonus items are covered by our exclusive Silver Warranty service. Customer is only responsible to ship the item back to us, we then promptly fix or replace and send it back at our cost. (Rancilio brand added to Red Carpet Service January 2010).
Tech support is available by phone and by e-mail 7 days a week. Unlike other e-tailers or retailers, we offer service and support in house. This means that we carry all parts and that we know everything that we sell in and out. As a valued customer we are here for you! Need help setting up, programming, cleaning, fixing or maintaining, we have the tools and knowledge to help and we never refer you elsewhere.
Our technicians are fully trained by the manufacturers and we carry all and only original parts. We service and support all the brands offered in our website, Jura, Capresso, Expobar, Baratza, Rancilio, Mazzer, compak and more in our own fully equipped and authorized service centers.
Sales and Service Toll Free: 1 (888) 337 9033
E-mail Tech Support 24/7.
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